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Practical guides for ControlOps — signup, workforce ops, settings, and troubleshooting.

Features

Rotas and shifts

Create, edit, publish, and report on rotas.

Rotas & Shifts is the planner for weekly (or multi-day) schedules. Draft a rota, place shifts, then publish so they appear as assignments.

Create a rota

  1. 1Open Rotas & Shifts and create a new rota (name, date range, employees).
  2. 2Use Table or Timeline to place shifts with times, site, break, and rate.
  3. 3Mark attendance on shifts when needed (for example On time, Late, Absent, No show, Cancelled — where available). A cancelled shift records whether it was paid; a paid cancellation also records agreed payment hours (payroll) and agreed client hours (invoicing).
  4. 4Publish the rota so shifts sync into Assignments.

Useful tools

  • Employee custom order — reorder staff rows for the planner session.
  • Copy shifts between days or employees.
  • Attendance report — summary export for the rota period.
  • Legacy grid — older Excel/PDF-style scheduling view still available if you need it.

Tip: Rota hours are always net of the unpaid break, which is what staff are paid for. Each shift has a Job type: Hourly job pays the rate for every hour worked, Per job pays the job rate once for the shift whatever its length. Invoices are separate: “Invoice without break” (on by default) charges the client the full shift even though staff are not paid for the break.