How can we help?

I cannot sign in

• Confirm the email and password — the error message will say if either is incorrect.
• Use Forgot password if you need a reset link.
• Check whether you still need to verify email or complete payment.

I do not see a module in the sidebar

Modules are filtered by your role permissions and by enabled package modules (for example Leads, Expenses, Email, SMS). Ask a company Admin to review Roles & Permissions and Billing.

Can I downgrade my plan?

No. ControlOps supports upgrades only. Contact us via Book a demo or Contact if you need to discuss options.

Where do invoice logos and bank details come from?

Company profile → Logo and Banking tabs. Update them there so new invoices pick up the correct branding and payment instructions.

Why do rota hours differ from payroll hours?

Payroll pays On time / Late shifts on hours net of the unpaid break (hourly jobs) or the fixed job rate (per-job shifts). Invoices charge the client independently: by default the full shift, unless the shift has “Invoice without break” unticked or the invoice is generated with “Deduct the staff break”. So invoice hours can be higher than payroll hours for the same shifts.

Dark mode and language

Use the theme toggle and language switcher (EN / Arabic) in the header. Light or dark mode is saved to your own account and does not change other users or companies.